Wellness Meds LLC Privacy Policy

(DBA: MediZenRX)

Effective Date: April 28th, 2024

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR SERVICES, OUR WEBSITE, OR OUR MOBILE APPLICATIONS.

IMPORTANT NOTE - Our Notice of Privacy Practices is a separate document that governs how protected health information ("PHI") about you may be used and disclosed in connection with the health care services in accordance with the Health Insurance Portability and Accountability Act (“HIPAA”).

This Privacy Policy contains the following sections:

Introduction

This Privacy Policy (the “Privacy Policy”) describes the types of information Wellness Meds LLC, doing business as MediZenRX, and its partners, specifically Ola MD LLC (doing business as Ola Digital Health), may collect from you or that you may provide when you use the MediZenRX.com website (“website”), or our mobile web application (“mobile web app”) (collectively, the “Platform”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. Use of the Platform is governed by this Privacy Policy and our Terms of Service. This Privacy Policy is incorporated into our Terms of Service. All capitalized terms used in this Privacy Policy, but not defined herein, have the meanings assigned to them in the Terms of Service. By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with this Privacy Policy and our Terms of Service. If any term in this Privacy Policy is unacceptable to you, please do not use the Platform or provide any Personal Information. This Privacy Policy may change from time to time, and your use of the Platform after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

This Privacy Policy does not apply to information collected by any third-party, including through any application or content (including advertising) that may link to, be embedded on, or otherwise accessible from or on the Platform. Also, you may be subject to different privacy policies or terms of service for other websites or applications.

Wellness Meds LLC is committed to protecting your privacy. We provide this Privacy Policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of personal information.

Information We Collect About You and How It’s Collected

Information About You and Your Health Care Treatment and Payment:

We collect several types of information from and about users of our Platform, including:

  • Personal Information: Information by which you may be personally identified, such as your name, mailing address, email address, telephone number, gender, occupation, billing and collection information, information related to your eligibility, or any other information collected on the Platform that is defined as personally identifiable information under applicable law.
  • Health-Related Information: Clinical history and condition, and any other information exchanged in emails, texts, chats, or calls between you and Wellness Meds LLC.
  • Technical Information: Details about your Internet connection, the equipment you use to access our Platform, and usage details.
  • Demographic Information: Whether you are a current user, your product interests, location, demographics, or information related to your inquiry or request.
  • Other Information: Any additional information we specifically request.

Sources of Information Collection:

  • Directly From You: When you provide it to us through forms, registrations, or direct interactions.
  • Automatically As You Navigate Through the Platform: Including usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies.
  • From Third Parties: Including physicians, medical professionals, and pharmacies partnered with us, as well as through third-party tools like Meta, Google Analytics, Google Ads, Chargebee, PayPal, and others. Information may also be received from your social media accounts if you use those to sign-in.

Information You Give to Us:

  • Platform Interaction: Including information collected when you browse our website. Even without creating an account, some data may still be collected.
  • Service Interactions: Including information provided when you sign in or register for an account on the Platform or for services provided by one of our affiliates, or through communications with you through the Platform or as a result of any healthcare services.
  • Inquiries and Transactions: Information to process your inquiries related to treatment, payment, or customer service, including feedback and payment processing information. Payment data is transmitted via an encrypted connection to a third-party credit card processor. We do not store your full credit card details.
  • Public Contributions: Information you provide for display or posting on public areas of our Platform, like forums, social media, or testimonials. Remember that such areas are public, and any information disclosed in these areas can be viewed and potentially used by others.
  • Communication Records: Copies of your correspondence with us, whether through emails, calls, or posted mail, which may include queries or complaints.

Automated Data Collection:

  • Site Interactions: Details of your visits to our Platform, including traffic data, logs, language, date and time of access, frequency, and other communication data and the resources you access and use on the Platform.
  • Device Information: Your computer and internet connection, including your IP address, operating system, and browser type.
  • Behavioral Tracking: We may use these technologies to collect information about your online activities over time and across third-party websites or other online services.
  • Cookies: Our Platform uses both temporary (single-session) and persistent (multi-session) cookies for technical purposes such as enabling better navigation through our Platform, personalizing content, and analyzing site traffic.

Information From Third-Party Sources:

  • Third-Party Services: Information we receive from other sources, including analytics providers, advertising networks, and third parties who share your information to provide healthcare services.

We may combine this information with data we collect from you and other sources, which helps us improve our services and deliver a personalized user experience. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in the section HOW WE USE YOUR INFORMATION.

How We Use Your Information

We may use information collected about you, including Personal Information, in the following ways:

  • To Manage Your Interactions: To complete registrations, transactions, or other actions you request online, such as payment processing, determining eligibility, and other related benefits.
  • Healthcare Services: For treatment, payment, or operational purposes associated with healthcare services provided through our platform, managed by healthcare professionals from Ola Digital Health.
  • Communication: To communicate with you about the healthcare services, information, products, and services you request from us, which may include communications via telephone, voicemail, email, SMS/text messages, or notifications within the Platform.
  • Customer Support: To contact you if you receive healthcare services as a result of your use of the Platform, and to administer your account including processing payments and fulfilling orders related to those services.
  • Platform Management: To operate the Platform and perform any services associated with it, including providing technical support, improving the Platform, and developing new products and services.
  • Information Provision: To provide you with information you have requested or to respond to your inquiries.
  • Data Analysis: To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our services.
  • Marketing and Communications: To measure and understand the effectiveness of advertising and communications we send to you and others, deliver relevant communications, and provide you with surveys, newsletters, and other information.
  • Audience Understanding: To better understand our audience and tailor our products and services accordingly.
  • Security and Performance Enhancement: To enhance the safety, security, and performance of our products and services, including verifying your identity, preventing or detecting fraud, and other unauthorized or illegal activities.
  • Product Development: To design, develop, and communicate with you about our features, products, and services, and those of our subsidiaries, affiliates, parent companies, and third-party partners, subject to any consents or authorizations required by applicable law.
  • Notifications: To notify you about changes to our services or the Platform.
  • Policy Enforcement: To enforce this Privacy Policy and any other terms that you have agreed to, including to protect the rights, property, or safety of us, our users, or any other person.
  • Legal Compliance: To comply with applicable federal, state, and other laws and regulations.

Disclosure of Your Information

We may disclose Personal Information that we collect or you provide as described in this Privacy Policy in the following ways:

  • Healthcare Services: For treatment, payment, or healthcare operational purposes, in line with the provision of our services.
  • Authorized Parties: To anyone authorized under this Privacy Policy or pursuant to any other consent or authorization that you may provide.
  • Service Providers: To service providers that assist us in the maintenance, improvement, and optimization of our Platform, including those that help us run and maintain our technology and security infrastructure, or that provide ancillary services such as email delivery, auditing, and similar services.
  • Medical Providers: To medical providers, including, but not limited to, physicians, healthcare facilities, and organizations, pharmacies, and laboratories that provide services to you. You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide.
  • Affiliates and Employees: To our affiliates and their employees, including for the purpose of posting information or notifications about healthcare services in your account.
  • Specific Services: To fulfill the purpose for which you provide it. For example, if you sign up for specific services, we may share your information to facilitate the provision of those services.
  • Payment Processing: To third-party credit card processors via an encrypted connection to process any payments made by you.
  • Legal and Regulatory Compliance: To any third-parties we believe necessary or appropriate to comply with applicable laws, including to comply with legal obligations or enforce or apply our Terms of Service and other agreements; or to protect the rights, property, or safety of MediZenRX, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
  • Marketing and Advertising: To entities that assist us with marketing and advertising efforts.
  • Consent-Based Disclosures: For any other purpose disclosed by us when you provide the information or with your consent.
  • De-identified Information: With respect to de-identified information, for any purpose without restriction.
  • Business Transitions: In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third-parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.
  • Operational Use: For any purpose related to our use of information as set forth in Section HOW WE USE YOUR INFORMATION.

Options About How We Use And Disclose Your Information

We strive to provide you with options regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your information:

  • Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Platform may become inaccessible or may not function properly.
  • Do Not Track: We do not currently respond to “do not track” signals as no uniform technology standard for recognizing and implementing DNT signals has been finalized.
  • Promotional Offers: If you do not wish to have your contact information used by MediZenRX to promote our own or third-party products or services, you can unsubscribe by following the instructions provided in any promotional email you receive or by contacting us directly at privacy@medizenrx.com. You can always exercise your right to ask us not to process your Personal Information for marketing purposes by contacting us directly.
  • Mobile Alerts: By providing your mobile number, you consent to be contacted by or on behalf of MediZenRX and its affiliates, including via phone calls or text messages, for transactional communications related to the services we provide. Message and data rates may apply. For assistance regarding the communications we send, please contact our customer care center.
  • SMS Marketing: By consenting to receive marketing text messages, you agree to receive recurring marketing messages related to your health consultation and treatments provided through MediZenRX, subject to separate consent terms.
  • Social Media Account Sign On: If you choose to use a social media account to create your online account on our Platform or otherwise sign into our Platform, you acknowledge that if another person has access to your social media account, they may also access your account on our site. It is your responsibility to manage access to your social media account. Additionally, by using your social media account to sign into our site, you understand that the social media provider may share certain information with us according to their privacy policies.

Data Security

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include advanced encryption technologies and strict verification processes to ensure the integrity and security of your data on our platform.

  • Password Security: You are responsible for maintaining the confidentiality of your password that allows you to access certain parts of our Platform. It is important that you do not share your password with anyone. Remember, information disclosed in public areas of our Platform, such as forums or comment sections, may be viewed by any user and could be used by others.
  • Transmission Risks: While we strive to protect your Personal Information, please be aware that the transmission of information via the internet is not completely secure. Any data transmission is at your own risk. We cannot guarantee the complete security of your data transmitted to our Platform, but we continuously update and enhance our security measures in response to evolving threats.
  • Mobile Device Security: When using our Platform on mobile devices, there is a risk that your Personal Health Information (PHI) could be stored unencrypted on your device. We employ various technical safeguards to prevent unauthorized access to PHI stored on your device, though we cannot guarantee that these safeguards will always be effective. We recommend that you use all available security measures provided by your device manufacturer to further enhance the security of your device.
  • Ongoing Commitment to Data Security: We are committed to ensuring the safety and security of your information and regularly review and update our security practices to improve our data protection measures.

Third-Party Platforms

Our Platform may contain links or references to other websites outside of our control. Please be aware that this Privacy Policy does not apply to third-party websites. MediZenRX encourages you to read the privacy statements and terms of service of any linked or referenced websites you visit. These third-party websites may send their own cookies and other tracking devices to you, log your IP address, and otherwise collect data or solicit Personal Information.

Wellness Meds LLC, doing business as MediZenRX, does not control and is not responsible for the content or practices of these third-party websites, nor how they handle your personal information. We recommend that you exercise caution and consult the privacy policies posted on each third-party website for further information regarding their data handling practices.

This guidance is especially important if you are redirected to a third-party website from our Platform or interact with any third-party content or advertising on our site.

No Services To Persons Under The Age of 18

Wellness Meds LLC, doing business as MediZenRX, does not knowingly provide services to minors under the age of 18.

California Resident Privacy Rights

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your Personal Information. This section outlines the types of Personal Information MediZenRX collects, how we use it, how it is disclosed, and how you can exercise your rights under the CCPA.

Exclusions Under CCPA

The rights outlined under the CCPA do not apply to all types of information we collect. Specifically, the CCPA does not cover Personal Health Information (PHI) governed by the Health Insurance Portability and Accountability Act (HIPAA), medical information governed by the California Confidentiality of Medical Information Act (CMIA), or other patient information treated in the same manner as PHI or medical information. The CCPA also excludes other categories of information. Our practices for collecting, using, and disclosing non-CCPA covered information are detailed in the rest of this Privacy Policy and our Notice of Privacy Practices.

I. Personal Information Disclosures

Over the past twelve (12) months, we have collected the following categories of Personal Information:

  • Identifiers: Such as name, mailing address, email address, telephone number, IP addresses, and other unique identifiers.
  • Characteristics of Protected Classifications: Including gender and age under California or federal law.
  • Internet or Other Electronic Network Activity Information: Including browsing history, search history, and interaction with our website or applications.
  • Geolocation Data
  • Professional or Employment-Related Information
  • Audio, Electronic, or Similar Information: Gathered when you interact with our customer service.
  • Inferences Drawn from Other Personal Information: To create a profile about your preferences and behavior.

This Personal Information is collected directly from you, automatically through your use of our Platform, or from third-party sources that help us engage with you more effectively.

Usage and Disclosure

We use this information to provide, improve, and personalize our services; to communicate with you; to secure our platform; and to support our business functions. We disclose your Personal Information as described in the section: Disclosure of Your Information, including to third parties for business or operational purposes.

II. Categories of Personal Information and Third Parties

We have disclosed the following categories of your Personal Information for business purposes to the listed categories of third parties:

  • Identifiers and Internet Activity: Shared with service providers who support our platform operations, such as technical support and analytics providers.
  • Geolocation Data: Shared with analytics and service providers to enhance service delivery.
III. Your CCPA Rights

As a California resident, you possess the following rights over your Personal Information:

  • Right to Know: You can request details about the Personal Information we have collected about you during the past 12 months.
  • Right to Deletion: You can ask us to delete your Personal Information, subject to certain exceptions.
  • Right to Opt-Out of Sale: You can direct us not to sell your Personal Information. While we do not traditionally sell Personal Information, the CCPA defines some data sharing practices as sales.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please submit a verifiable consumer request to us at privacy@medizenrx.com.

For more information or if you have questions, please refer to the contact information provided in this policy.

IV. How to Exercise Your Privacy Rights
  • Right to Know and Right to Deletion Requests: To submit a "Right to Know" or "Right to Deletion" request, please send an email to our Compliance Officer at compliance@medizenrx.com. To verify your identity or authority to make the request, we will need to collect your name, email address, and phone number. We may also contact you by email or phone to further verify your identity and ensure the Personal Information relates to you. In certain instances, you may be asked to declare under penalty of perjury that you are the consumer whose Personal Information is the subject of the request.
  • Designating an Authorized Agent: You may designate an authorized agent to make requests on your behalf. To do this, either you or your authorized agent must:
    • Provide proof that the agent is registered with the California Secretary of State and authorized to act on your behalf.
    • Submit evidence that you have granted the agent a power of attorney under the California Probate Code.
    • Provide written and signed permission for the agent to act on your behalf, verify your identity with us, and confirm directly with us that you have given permission for the agent to submit the request.

We reserve the right to deny requests from an authorized agent who does not submit sufficient proof to act on your behalf.

  • Right to Opt-out of the Sale of Personal Information:
    • To opt-out of cookies that may constitute a "sale" of your Personal Information under CCPA, you can modify your cookie settings on our website, or through our iOS and Android mobile apps.
    • On our website: Click on the “CCPA Do Not Sell My Personal Information” link in the footer to change your cookie settings.
    • In our mobile web app: Click on the “CCPA: Do Not Sell My Personal Information” link from the services landing page to modify cookie settings.

Please refer to the section: CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION for more details on managing the collection of your Personal Information for analytics and advertising purposes.

Revisions to Our Privacy Policy

Wellness Meds LLC, doing business as MediZenRX, reserves the right to update or change this Privacy Policy at any time. Whenever we make changes to this policy, we will post the updated policy on our Platform and update the "Effective Date" date at the top of this document. It is your responsibility to ensure that we have an up-to-date, active, and deliverable email address for you, and to periodically check this Privacy Policy for any changes. Your continued use of the MediZenRX platform following any amendments to this Privacy Policy will be considered your acceptance of those changes. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting the personal information we collect.

Contact Information

If you have any questions or comments about this Privacy Policy, our privacy practices, or how we handle your personal information, please reach out to us through the platform or directly contact our Privacy Officer via email at: privacy@medizenrx.com.

For California Residents:

California residents with questions or comments about this Privacy Policy, the California Consumer Privacy Act (CCPA), or how we manage your Personal Information under California privacy laws, are encouraged to contact us at: privacy@medizenrx.com.

We are committed to protecting your privacy and will respond to your inquiries as quickly as possible.